At Kiloge, we value your privacy and are committed to safeguarding the information you provide. This Privacy Policy outlines how we collect, use, and protect your personal data. By using our website, you agree to the practices described here.
1. Information We Collect
We collect personal information when you interact with our website, including:
Contact Information:
- Name, email address, phone number, and shipping address.
Payment Information:
- Credit card details or PayPal account information for processing payments.
Order Information:
- Details about purchases, including products, quantities, prices, and shipping details.
Communication Preferences:
- Newsletter subscriptions and email inquiries.
Cookies and Tracking Technologies:
- Browsing behavior, such as pages visited and items viewed, to personalize your experience and offer targeted advertisements.
2. How We Use Your Information
Your personal information is used for the following purposes:
- Order Fulfillment: Process orders and provide updates.
- Customer Service: Respond to inquiries and provide support.
- Marketing: Send newsletters, promotional offers, and other communications (with your consent).
- Analytics: Analyze website trends to enhance functionality and user experience.
- Fraud Prevention: Detect and prevent fraudulent activities.
3. Information Sharing
We may share your information with:
Third-Party Service Providers:
- Companies assisting with payment processing, shipping, and marketing. These providers must protect your data and use it only for agreed-upon purposes.
Legal Compliance:
- Courts, law enforcement, or regulatory agencies when required by law.
4. How We Protect Your Information
We use advanced security measures to safeguard your personal data, including:
- Encryption: Protect sensitive information like payment details during online transactions.
- Restricted Access: Limit data access to authorized personnel for specific responsibilities.
5. Information Retention
Your information is retained only as long as necessary for the purposes outlined in this policy or as required by law.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to the information we hold about you.
- Correction: Request updates or corrections to your information.
- Deletion: Request the deletion of your personal data.
- Restriction: Limit the processing of your information.
- Objection: Object to specific processing activities.
- Data Portability: Request your data in a structured, machine-readable format.
To exercise these rights, contact [email protected]. We will respond promptly and in compliance with applicable laws.
7. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Access and Deletion: Request access to or deletion of their personal information.
- Opt-Out: Opt out of the sale of personal information.
To exercise these rights, contact [email protected]. Verification of identity will be required, and we will respond within legal timeframes.
8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. If significant updates occur, we will notify you via email or on our website. Continued use of our services after updates constitutes acceptance of the revised terms.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please reach out to us:
- Email: [email protected]
At Kiloge, we are committed to addressing your inquiries promptly and ensuring the security of your personal information.