These Billing Terms and Conditions (“Terms”) outline the policies and procedures for billing and payment for all purchases made through Kiloge’s website (“Site”). By placing an order on the Site, you agree to comply with these Terms. Please read them carefully.
1. Accepted Payment Methods
We accept the following payment options to ensure a seamless and secure checkout process:
- Visa
- MasterCard
- American Express
- JCB
- Diners Club
- Discover Card
- PayPal
2. Payment Processing
- Payments are securely processed through a trusted third-party payment processor.
- At checkout, you will be redirected to the payment processor’s platform to complete the transaction.
- Kiloge does not store your payment information on its servers to ensure maximum security.
3. Authorization and Verification
By placing an order, you:
- Authorize Kiloge and its payment processor to charge the full purchase amount to the payment method provided.
- Represent that you have the legal right to use the payment method entered.
Verification:
- Kiloge reserves the right to verify payment information.
- If verification is unsuccessful, your order may be canceled, or additional documentation may be requested.
4. Billing Information
To ensure smooth order processing, you must provide:
- Accurate billing details, including your billing address and phone number.
- Incomplete or incorrect billing information may result in order delays or cancellations.
5. Order Confirmation
After successful payment, you will receive an email confirmation containing:
- A summary of the products purchased.
- The total payment amount.
- Shipping and delivery details.
6. Order Cancellation
To cancel an order:
- Contact [email protected] immediately.
- Orders that have already been processed may not be eligible for cancellation.
7. Fraud Prevention
Kiloge employs advanced measures to prevent fraudulent transactions, including:
- Requesting additional verification or documentation.
- Canceling orders suspected of fraud and issuing refunds as appropriate.
8. Chargebacks
If you dispute a charge on your payment method:
- Kiloge may work with your credit card company or bank to resolve the issue.
- You agree to cooperate with Kiloge by providing requested information or documentation to facilitate the chargeback process.
9. Account Termination
Kiloge reserves the right to:
- Terminate accounts for policy violations or suspicious activities.
- Refuse service at its discretion.
Refunds:
- Refunds will be issued for unfulfilled orders in cases of account termination or service refusal.
10. Changes to Terms
- These Terms are subject to updates.
- The most recent version will always be posted on the Site.
- Please review these Terms periodically to stay informed of changes.
11. Contact Us
For any questions or concerns about billing, feel free to contact us:
- Email: [email protected]
Our customer support team is available to assist you and provide clarity on any billing-related inquiries.