Ordering
1. How do I place an order?
- Visit our website and select the item you wish to purchase.
- Add the item to your cart and proceed to checkout.
- Provide your shipping and billing details, then complete the purchase.
2. Do I need to create an account to place an order?
- No, you can checkout as a guest.
- However, creating an account allows you to track your orders and save your details for future purchases.
3. Can I change or cancel my order after it has been placed?
- If your order has not yet been shipped, contact [email protected] to request changes or cancellations.
- Orders that have already been shipped cannot be changed or canceled.
Shipping
1. Where do you ship?
- We ship worldwide from our location in the USA.
2. How long does shipping take?
- USA: 3-7 business days.
- International: 10-15 business days.
Delivery times are estimates and may vary due to destination or customs delays.
3. How much does shipping cost?
- USA Orders: $5.00 flat rate.
- International Orders: $9.95 flat rate.
4. Can I track my order?
- Yes, once your order has been shipped, we will provide you with a tracking number to monitor your shipment’s progress.
Cancellation
1. Can I cancel my order?
- Orders cannot be canceled once they have been placed. However, eligible items can be returned or exchanged per our return policy.
2. What if my order is canceled by Kiloge?
- If we need to cancel your order, you will be notified via email, and a full refund will be issued to your original payment method.
Payment
1. What payment methods do you accept?
- Visa, MasterCard, American Express, JCB, Diner Club, Discover Card, and PayPal.
2. Can I use multiple payment methods?
- No, we currently only allow one payment method per order.
3. Do you offer discounts or coupon codes?
- Yes, discounts or coupon codes are occasionally available through our email newsletter.
4. When will I be charged for my order?
- Your payment method will be charged at checkout upon confirming your purchase.
5. Is my payment information secure?
- Yes, we use SSL encryption to ensure your payment information is transmitted securely.
6. Why was my payment declined?
- Possible reasons include:
- Insufficient funds.
- Incorrect billing details.
- Issues with your payment provider.
- Contact your bank or payment provider for assistance.
Contact Us
For further assistance with orders, shipping, cancellations, or payments, please contact:
Email: [email protected]
Our team is here to help and ensure your satisfaction.