At Kiloge, your satisfaction is important to us. Please read our revised Return & Refund policy below:
Returns
We accept returns for both defective and non-defective products. If you wish to return an item, please contact us within 28 days of receiving your order.
Exchanges
We also offer product exchanges. To initiate an exchange, please contact us within 28 days of receipt of your item.
Conditions for Returns & Exchanges
- All returned or exchanged products must be in new, unused condition, with original packaging and tags attached.
- Defective items should include photos clearly showing the defect.
Return & Exchange Process
To start your return or exchange, please follow these steps:
- Contact Customer Support:
Email us at [email protected] and provide your order number, reason for return or exchange, and relevant photos if the product is defective. - Instructions:
Our support team will provide detailed return instructions and the return shipping address. - Packaging:
Securely package your item to ensure it arrives safely. - Shipping:
Use a trackable shipping method. Customers are responsible for return shipping costs unless the product received is defective or incorrect.
Refund Process
Upon receiving and inspecting your returned item, we will notify you via email regarding the status of your refund. Approved refunds will be issued to your original payment method within 7 business days.
Damaged or Defective Products
If your product arrives defective or damaged, contact us immediately at [email protected] with your order details and photos of the issue. We will quickly assist you in processing a refund or replacement.
Contact Us
If you have any questions about our return policy, please contact us:
- Email: [email protected]
- Customer Service Hours:
- Monday – Saturday: 7:00 am – 5:00 pm
- Sunday: Closed
Kiloge is dedicated to providing you with excellent customer support and ensuring a pleasant shopping experience.